Below FAQ are some common concerns of our clients before purchasing the keyboard.
If you have other questions, please just send it to support@ubotie.com.
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- Pre Sale Questions
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Pre Sale Questions
Ubotie sometimes offers coupons and discounts, generally through our social media pages. You can apply a coupon to your order in the "Use Coupon Code" section of the View Cart page.
Please be sure to add coupons at the time of purchase. We are unable to retroactively apply coupons that were missed, entered incorrectly, or forgotten. We can, however, sometimes make an exception if you notify us with your order number and coupon code during the promotional period. Any requests made after the promotion has ended will not be honored.
Sorry, we are unable to retroactively apply coupons to pre-orders or group buys.
Signature confirmation requires the carrier (FedEx, USPS, etc.) to collect a signature from someone within the 'Ship To' address in order to complete delivery. Good For:
Customers wanting to avoid their shipment being left at their door when no one is home. High value shipments. Anyone who has ever had a shipment 'Confirmed Delivered' to their address, but did not actually receive the shipment - for any reason. If any of the above applies to you, we highly recommend purchasing signature confirmation for your shipment.
Do Note:You must be home to collect the shipment.
Carriers will only make three delivery attempts before sending the package to your local hub OR returning it to sender (Mechanical Keyboards). This feature is not available for international orders.
If you would like the carrier to hold the package for you, you will need to call them and request the hold (have your tracking # handy).
FedEx: 1-800-463-3339
USPS: 1-800-275-8777
UPS: 1-800-742-5877
Why doesn't Mechanical Keyboards automatically include signature confirmation on shipments?
Convenience: Many customers are at work or elsewhere during normal delivery hours. Requiring a signature on all shipments would prevent these customers from ever receiving their order. Speed: Most people prefer this industry standard default method as, barring rare instances of theft or misdelivery, it ensures they receive their package as soon as possible. Cost: Rather than increasing all shipping charges, we provide signature confirmation as an optional, low-cost service.
Mechanical Keyboards will sometimes offer the ability to order items before they arrive in our warehouse. These are called pre-order items. The restock date shown on the product listing is the date we expect the inventory to arrive at our store for shipping.
Please note the following before placing your pre-order:
Pre-orders are filled on a first come, first serve basis.
All pre-orders are charged immediately when ordered.
We offer our absolute best guess as to the restock date of new inventory, but sometimes models can get held up in production, quality control, border customs, or any other number of situations. Estimated dates are subject to change.
If you move to a new address, it is your responsibility to notify MK in advance of shipment. We are unable to cancel or change shipping details for an order that has already shipped.
If your order contains a mix of in-stock and pre-order items, this can cause delays in shipping, as the order ships out once ALL items are shown in stock in the system. If you have placed an order with mixed-date items and would like to receive the in-stock items sooner, please submit a ticket and we will see whether a manual partial shipment is possible for your particular order. You can cancel your pre-order at any time without penalty before we receive the item in our warehouse .In cases of very popular products, a pushed back ETA may indicate the estimated time for the following shipment and not the current shipment. In such a case, orders placed before the original ETA will still ship around the original ETA. To get details about when to expect your order to be fulfilled, please reach out to our customer service department here.
If you wish to cancel a pending order, please submit a support ticket here.Mechanical Keyboards is able to accommodate cancellation requests with no fees or penalties up to the point of label creation. Once a shipping label has been created, we will be unable to cancel your order.Please place your order carefully as standard return policies will apply to shipped orders. Please see the FAQ "What are your Return Policies" for more details
In order to view your order status online, you must have created an account by entering a user name and password when you originally placed your order. If you did create an account, simply log in and click the Order History tab.
Absolutely! Prepaid cards from major carriers like Visa and MasterCard work just like regular credit cards. Be sure to hang on to your pre-paid card after using it in case you need a credit or refund.dAdditionally, some customers like transferring their prepaid credit to PayPal which can provide additional flexibility.
This means that the billing address or zip code on file with your credit card company does not match the billing information entered at checkout. If you feel this is an error, we suggest contacting the card-issuing bank using the telephone number on the back of the credit card. Have them verify the billing information on file.
Please note that we have no control over cards being accepted or declined. Canadian customers getting this error should make sure not to place a space between the 6 characters in their postal code.
If your card has been declined for any reason, the charge amount may show as a pending charge in your credit account for up to 72 hours. Although it may look like a normal charge on your online statement, it will never actually clear your account.
If your order was canceled by MK and you did not request it, it is almost always related to a billing issue triggered when we begin to manually process your order.
If you believe this was a mistake, we suggest taking the following steps:
1. Contact your credit card company to ensure the billing address on file with your credit card matches your billing address at checkout.
2. Place a new order for the same item in your original order.
3. If it was a pre-order, submit a support ticket here with your new order ID and reference the old order ID in the message explaining what happened. We may be able to move your new order to the same place in line for pre-ordered stock as your original order.